AllAgentList · INFORMATION & SUPPORT
Agent roles and the published hierarchy.
Use the recorded relationship on a profile to choose the next support contact.
Choose a directory category
The main directory combines Masters, Supers, Sub Admins, Admins and Customer Service. Each category has its own page. Select a category before searching a short public ID so that results from other roles do not distract from the contact you need.
Move through linked profiles
A profile links to each available recorded upline. Masters can have a Super, Sub Admin and Admin above them; Supers can have a Sub Admin and Admin. Use the public ID links to inspect those records, or use the phone actions beside each published upline. Missing levels remain marked unavailable.
Understand hidden names
Public IDs identify Master and Super profiles without exposing their private names. Customer Service uses a public contact label. Search by the published role and ID or phone rather than guessing an employee’s private login name.
Read the relationship label
Recorded upline is a specific relationship. The separate Online Admins list is a broader set of published contacts. Finding an Admin in that list does not establish that they are the manager of the profile you opened.